We're here to help. Email us directly, submit a bug report, or check the FAQ below.
For licence issues, account questions, or anything else — email us directly. We typically reply within 24 hours.
safebrowsing2023@gmail.comExperiencing a crash, broken feature, or unexpected behaviour? Fill in the form and it opens your email client with the details pre-filled.
My camera isn't showing in the browser. What do I do?
Run Fix-All-Cameras.bat as administrator (it's in your ShadowBrowse install folder). This re-registers all virtual camera DLLs. Then restart ShadowBrowse.
How do I activate my licence?
Open ShadowBrowse → click Activate Licence on the licence screen → paste your key (format: SHDW-XXXX-XXXX-XXXX-XXXX) → click Activate. Requires an internet connection.
The app says my licence is expired. How do I renew?
Email safebrowsing2023@gmail.com with your licence key to arrange a renewal.
Can I use ShadowBrowse on multiple machines?
Licences are machine-bound. Each machine needs its own licence key. Contact us to discuss multi-seat options.
Face swap / camera mode shows a black screen.
Make sure the setup wizard completed successfully (Settings → Setup). Try running Fix-All-Cameras.bat as administrator. If the issue persists, check %APPDATA%\shadowbrowse\launcher.log and email us the last 20 lines.
Where do I find log files to include in a bug report?
Logs are in %APPDATA%\shadowbrowse\ — look for launcher.log, shadowcam_faceswap.log, shadowcam_media.log, and fomm.log.
Auto-update isn't downloading. How do I update manually?
Download the latest installer directly from the updates server and run it over the existing install.